Refund policy
Return & Warranty Policy
Crown Luxury
At Crown Luxury, your satisfaction is our highest priority. If you are not completely satisfied with your purchase, we offer the following options.
If you have any questions or would like to initiate a return or exchange, please contact our customer support at:
1. Return Policy
You may return your watch within 45 days from the original purchase date.
Requirements
- The watch must be unworn and in its original condition.
- All tags, stickers, and protective films must remain fully intact and attached.
⚠️ Important:
Unfortunately, we cannot provide a full refund or accept returns if the protective films have been removed.
Packaging & Accessories
The returned item must include the complete original packaging, including all manuals, certificates, and accessories.
Return Process
To initiate a return:
- Contact our customer support at info@crwluxury.com.
- Send photos of the watch for an initial inspection.
- Once approved, you will receive a Return Authorization.
- After we receive and inspect the product, your refund will be processed to your original payment method within 5 business days.
2. Exchange Policy
You may exchange your watch for another model within 60 days from the original purchase date.
Exchange Requirements
- The watch must be unworn.
- Protective films, tags, certificates, and all accessories must remain fully intact.
Any price difference will either:
- Be refunded if the replacement item costs less, or
- Be charged if the replacement item costs more.
To request an exchange, please contact our customer support at:
3. Warranty
All Crown Luxury watches are covered by a 2-year warranty.
Warranty Covers
- Manufacturing defects
- Mechanical or functional defects occurring under normal use
Warranty Does Not Cover
Damage resulting from:
- Accidents or impacts
- Water damage beyond the stated water-resistance rating
- Misuse or improper handling
- Repairs or modifications performed by unauthorized third parties
For warranty claims, please contact our support team at:
Returns & Shipping
Returns must only be sent after contacting our customer support team and receiving return authorization.
Contact:
info@crwluxury.com
We recommend using an insured shipping service with tracking for all returns.
Please Note:
Unless otherwise agreed, the customer is responsible for all return shipping costs and assumes the risk of the return shipment until it has been received by Crown Luxury.